Terms & Conditions
Last updated: 28 August 2026 · Applies to all Mavex platforms
Contents
1. Who we are and what you accept
Mavex Technologies ("Mavex") is a company based in Dubai, United Arab Emirates, providing online business management software, including a travel and tourism operations system, a car dealership management system, and a public vehicle marketplace.
By creating an account or using any of these systems, you confirm that you have read and agreed to these terms, and that you are legally authorised to contract on behalf of the business you represent.
If you do not agree to any of these terms, please do not use the service.
2. Your account and your responsibility
- You agree to provide accurate information at registration and to keep it current.
- You are responsible for keeping your password confidential and for all activity under your account.
- You are responsible for the users you add to your workspace and for their permissions.
- You must notify us immediately if you suspect unauthorised access.
3. Your data is yours
Everything you enter into the system — your customer records, bookings, vehicles, invoices, documents — remains yours alone. We store and process it on your behalf solely to operate the service.
We do not sell your data, do not share it with third parties for marketing, and do not use it to train general-purpose AI models.
What we collect, how we protect it and where we store it are set out in our Privacy Policy, which forms an integral part of these terms.
4. Subscription and payment
- Some plans are free; others are paid on a recurring subscription whose price and cycle are shown at sign-up.
- Subscriptions renew automatically unless cancelled before the next cycle begins.
- Prices exclude VAT unless stated otherwise; VAT is added per applicable UAE regulations.
- We may change prices with at least thirty days prior notice, and you may terminate before the change takes effect.
- If payment is overdue we may suspend the service after giving you reasonable notice.
5. Availability and maintenance
We aim to keep the service available around the clock, and we schedule routine maintenance during low-traffic hours with advance notice where the work is disruptive.
We do not guarantee 100% availability; outages may occur for reasons beyond our control, such as infrastructure provider or public network failures.
6. Acceptable use
You agree not to use the service for:
- Any purpose contrary to the laws of the United Arab Emirates.
- Attempting unauthorised access to other tenants' data or to our infrastructure.
- Uploading malicious software or content that infringes the rights of others.
- Reselling or leasing the service to a third party without a written agreement with us.
- Overloading the system with excessive automated requests that harm other users.
7. Termination and data retrieval
You may terminate your subscription at any time from your account settings.
On termination we give you at least thirty days to export your data, after which it is deleted from our operational systems. It may persist in backups for a limited further period until those backups expire.
We may suspend or terminate an account for material breach of these terms, after notifying you and allowing an opportunity to remedy — unless the breach affects the security of the platform or its users.
8. Limitation of liability
The service is provided "as is". While we work hard on its quality, we do not warrant that it is error-free or fit for a particular purpose not agreed in writing.
We are not liable for indirect or consequential losses, such as lost profits or lost business opportunities.
In all cases, our total liability to you does not exceed what you actually paid for the service in the twelve months preceding the event giving rise to the claim.
These limits do not apply to liability that cannot be excluded by law, such as fraud, gross negligence or personal injury.
9. Changes to these terms
We may update these terms. We will notify you of material changes by email or in-product a reasonable time before they take effect. Continued use after that date constitutes acceptance.
10. Governing law
These terms are governed by the laws of the United Arab Emirates, and the courts of the Emirate of Dubai have jurisdiction over any dispute arising from them.
We always prefer to resolve disagreements amicably through direct contact before resorting to litigation.
11. Contact
- Legal name: Mavex Technologies
- Email: info@mavex.ae
- Address: Dubai, United Arab Emirates